How to sell "Expensive" networking equipment like Cisco Meraki
Let’s get it out there from the get-go. Meraki is expensive, more expensive than most Fortinet devices, Ubiquity and such.
This is not an article on “how great Meraki is” (I do love Meraki, but I love Fortinet and others as well) but it’s more about the selling process of “expensive” networking gear to your decision-makers or clients.
From my experience it’s all about the hidden costs.
Networking, particularly for multiple remote locations (like remote sites of your company) has a significant hidden cost factor. Leading to the common question by decision-makers, “how many IT resources does it require?”
- What IT resources does it require to design and do the initial configuration?
- What IT resources does it require for ongoing maintenance like configurations and patching?
- What IT resources does it require when you have a malfunction?
Usually, the classical purchasing / scoping approach will be:
- Find the vendors who can provide us all of the above requirements
- Find out who is proving a better technical spec for those requirements
- and finally who is cheaper to purchase
But the “one-time” purchasing and even the licensing cost is the big “decision-maker” in this case.
When considering networking for remote sites I think we need to first ask ourselves “Which IT resource will we require to configure it, run it, maintain it and fix it when needed.
Then we need to put the geographical element into the picture, it’s 3 remote sites in different locations and time zones, so your IT needs to be able to provide all the necessary IT services across them.
The major cost difference will be in the IT resources and NOT the initial purchasing cost
Let’s take the following Scenario:
Note: I am not addressing the “Cyber Security aspect” of it in this article but mostly the networking functionality.
- Main HQ site
- 3 Remote sites in different timezones
- Most services are cloud-based (like Exchange Online, Virtual Machines) on solutions like AWS, Azure etc.
All remote sites need:
- Production level WIFI with several segregated SSIDs
- Secure access to all cloud-based services via laptops, desktops, and mobile (VPNs, etc.)
- SD-WAN is required to optimize the bandwidth expenses and prioritize business-critical devices.
It would look a little something like this:
So now let’s ‘sell’ the Meraki unique advantages:
Meraki in my point of view really did a game changer move when they pushed enterprise-grade hardware (at least in most functions) that is “cloud plug & play”, specific features like:
- Central Web Management for MOST of the functions without the need for separate “cloud devices”. You can manage almost everything in one web-based ( and APP) control panel
- Most of the devices are pure ‘plug & play’. They will “take” the configurations from the cloud. A perfect example is with access points, you configure all the networking, SSID, routing in your web portal and order the Access point to be delivered to your remote site. When the local person plugs it in, it will download all the required configurations and will start working – “just like that”.
- The ability to configure VPN site to site with several clicks (both between Meraki devices and between Meraki to Cloud)
- Proactive approach to networking issues. Usually when you go “full Meraki” – a Firewall > Switch > Access points, the Meraki system is “aware” and most WIFI issues, IP duplication, Networking loops will be automatically corrected while the system notifies you.
So how does the above help with the sales process? – It reduces the IT expenses by at least 50% from my experience when comparing to, for example, Fortinet solutions.
Just imagine the scenario of sending a “non-plug & play” access point to a remote site. You will need to pre-configure it and make sure you got everything 100% right OR ELSE you have no connectivity and you will be required to use local IT resources (more costs).
* I personally think that Fortinet is more secure and has much more flexibility but they are much more “Resource heavy” to deploy globally. I will do an additional article on how to quantify security efficiency.
But to make the sales process efficient we need to quantify the labour cost for design, initial configuration, installation, maintaining and fixing.
Doing this gives us the true cost of solutions allowing a more accurate comparison with others. Giving you more options and leverage when selling to the board.
Using www.Boardish.io to help us quantify the exact annual labour cost we can see that:
- 20 hours of a Cyber Security expert for the initial design
- 48 hours of 3rd Level IT
- 96 hours of 1st level IT
Based on average hourly costs we have labour cost of 15K annually. From my experience, and quantifying other networking equipment, this is one of the lowest labour intensive gear long-term.
To sell ‘expensive’ networking equipment, like Meraki you should be showing the hidden costs, IT resources (Labour costs), thinking from the decision-maker’s perspective on what they are trying to achieve and how it helps them get there.
In many cases, ‘cheaper’ equipment is actually much more expensive than initial purchasing cost. And Boardish can help you show them why with actual figures.
Last note on Meraki – I LOVE Meraki equipment due to all the reasons above and for those exact reasons I “hated” the “Legacy” CISCO devices!… I think CISCO did a very smart move of purchasing Meraki and giving us the ability to finally LOVE CISCO products.
Co-Founder of Boardish.